Clients Award Intergage NPS Score Of 65

In our most recent NPS (Net Promoter Score) survey, clients awarded Intergage with a brilliant Net Promoter Score of 65!

Intergage has recently surveyed all of its long-term contract clients to gain an understanding of how happy clients are with service levels. This is the first NPS survey completed by the company since becoming Intergage Marketing Engineers Ltd.

With an average NPS score of 8.98, out of 10 the breakdown reveals Intergage’s client base is made up of:

  • 70% promoters (those who score 9-10)
  • 25% passives (those who score 7-8)
  • Just 5% detractors (those who score 0-6).

According to global benchmark data which accounts for the NPS of more than 150,000 organisations, the average score is 32 with a median score of 44. This puts Intergage securely in the top half of NPS scores for businesses offering excellent customer experience.

nps-quote-customer-experience-director

What is an NPS score?

Net Promoter Score measures customer experience and predicts business growth. It often involves asking customers how likely they would be to recommend a business to a friend or colleague on a scale of one to 10 (one being not very likely and 10 being highly likely). This places clients into three categories:

  • Promoters – loyal and enthusiastic customers who will continue to buy and refer more business.
  • Passives – satisfied customers who aren’t enthusiastic enough to recommend further business.
  • Detractors – unhappy customers.

The overall score is worked out by subtracting the percentage of detractors (those who score 0-6) from the percentage of promotors (those who score 9-10).

What does this mean?

Intergage’s NPS score of 65 demonstrates the high quality of customer service provided to clients. Over the last two years, Intergage has invested in creating a wrap-around service for clients meaning they have access to a range of digital marketing experts while also having a streamlined method of communication to a dedicated project manager. This has helped:

  • clients achieve their digital marketing goals faster
  • improve communication between clients and the Intergage team
  • the Intergage team provide the best possible customer service and results to its clients.

The Proven Process (3)

The proof is in the pudding

Alongside the NPS survey, we also complete a regular client satisfaction survey to provide some narrative around how clients are feeling and what they feel Intergage does well. The following are just a few examples of why UK manufacturing businesses continue to work with Intergage:

“It feels like there are no other customers – I never feel like we are in a queue. Comms are really good”.

“I’ve worked with lots of big London agencies, I get better support from Intergage who are bought in to the business and are an extension to the team”.

“Service levels have been exceptional during a challenging year, and Intergage have moulded services to suit our team”.

 

Does your manufacturing business need support with digital marketing? Schedule a call and we can talk about your requirements!

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